Casino Joy is one of the subsidiaries of Genesis Global Limited, which has had a Malta license for all its brands since 2016.
The functionality of the Casino Joy resource is in the traditional for Genesis Global style with minimum information, overloading with advertising of their own shares and without very impressive design.
A "control panel" is configured in one line at the top of the site. The button in the left corner will provide access to 8 main categories necessary for full-fledged work:
My account (All account control levers in 11 subitems):
Next to the left button there is a field to search for a game.
Then we can see the current balance information and buttons for quick deposit and withdrawal. The last one is a question mark. After clicking on it, you will see the menu responsible for switching the site languages, FAQ, rules and technical support.
Unlike other Genesis Global resources, there is the menu for changing language versions, but no other versions except English. It is assumed that users who don’t speak English will understand the interface intuitive to use.
In order to get to the game section click on the second item of the main menu “Games”. You will be redirected to a new page, where the subitems of the game menu are located below advertising:
Lack of game search by providers is endlessly uncomfortable for users. Slots are “jumbled”, and only experienced users who know exactly what they are looking for will be able to find something, and only through the search box.
The Casino Joy providers’ set doesn’t amaze with diversity. Their number doesn’t exceed ten, and the main emphasis in the formation of the game lobby is placed on the major manufacturers of software for online casinos. In the Casino Joy list you can find the following providers:
Casino Joy management doesn’t feel bound to sign contracts with less known creators, reasonably assuming that key “skeleton” of the leaders of the global gambling industry is enough. All that is needed is to add new products from current providers regularly.
Hunters for big wins in the jackpot games section are offered 52 simulations, including ISIS, Mega Moolah, Divine Fortune Jackpot Raiders and others.
There is a wide choice of games with live dealers. In this section we can see the “dominance” of blackjack and roulette.
The welcome bonus from Joy is much more modest than from Genesis Global “fellows”. Here only deposit will be doubled up to 200 euros and in addition 200 free spins will be added with the minimum bet of 10 cents on Starburst from NetEnt.
Offers for regular players also don’t impress with irrepressible generosity. Rather little day-off bonuses, entertaining parties on Tuesdays and small rewards for playing with live dealers.
According to this section, we can make a clear conclusion that the management of Casino Joy lacks healthy creativity.
A set of payment systems for implementation of financial relations between users and the casino isn’t very rich:
The latter is presented as something exotic, since the maximum deposit you can make by it is just 30 pounds.
The minimum deposit is the same for all - 10 pounds. The “ceiling” for PaySafe is 200 pounds, 1000 pounds for EcoPayz and 5000 pounds for other ways of making a deposit.
The withdrawal range for all the systems is the same, from 10 to 1900 pounds per transaction. Players using Visa, Mastercard or Maestro cards will have to wait for their winnings from 1 to 3 days. The rest of the payment systems will get the money instantly, immediately after transaction approval by the Casino Joy financial department.
The Casino Joy operator can accept bets and provide a comfortable game for users on any device. The operating system type doesn’t matter. All simulations, as well as live with real dealers, are available both from personal computers and from any mobile devices powered by IOS or Android.
Like any other site from the Genesis Global "army", Casino Joy is quite cluttered with advertising frames, it significantly affects performance and speed of opening web pages.
In particular, you will have to be patient when loading the lobby with slots that are "piled" together.
Although this program has an exclusive status, it is absolutely identical for all brands included in the Genesis Global orbit.
Casino Joy VIP players will get:
All this is called Joy VIP effect.
You can contact technical support via e-mail or live chat. The language of communication is English only.
You are offered to use the drop-down menu when you click on the icon “?” located in the upper right corner. Two menu subitems are directly related to technical support.
A competent manager will answer any questions 24/7 without weekend or holiday breaks.
The Joy operator isn’t one of the global gambling leaders. The site interface deserves a lot of criticism. The set of games is unable to compete with the leading representatives of the gambling industry.
The offered payment instruments are enough for financial transactions, but not every client will find what he needs in this section.
The bonuses and promotions are tiny for both new players and regulars. You can’t find any breathtaking offers.
Scandals and players’ complaints about Casino Joy are not found in the network.
Comparison of many parameters isn’t in favor of this operator. Therefore in the ranking of the OceanCasinos site the operator is at the bottom of the leaderboard with 7 points out of 10.